Hello, We use cookies to create the most secure and effective website possible. By using this site, you consent to the use of cookies. See full details in our Privacy statement

Clinical Support

Download the Telehealth Welcome Kit for information on program set-up, product manuals & getting started guides, standard operating procedures and additional resources.

Customer Information Bulletins

November 30, 2018

LifeStream View: End of Life Notification

Life Care Solutions strives to provide up to date and efficient technical support for our customers. In doing so, sometimes it is necessary to discontinue support for legacy products in order to effectively support the latest technologies with updated system requirements.

This bulletin is to advise that starting as early as December 31, 2018 server infrastructure supporting LifeStream View will be discontinued, effectively ending all LifeStream View services and support in 2019.

Life Care Solutions plans to deploy an updated network infrastructure in support of our upcoming LifeStream v5.4 upgrade, and we will sunset LifeStream View services. LifeStream View has been an optional add-on to LifeStream, supporting the creation of read-only data portals by authorized care providers.

We value you as an ongoing customer and we are providing this notice to help reduce any inconvenience this scheduled service discontinuation will cause. Please contact your territory sales manager or clinical consultant for more information, or to learn more about making the transition to our LifeStream Web platform.


November 29, 2018

LifeStream Windows Application Update Advisory

In January 2019, Life Care Solutions plans to deploy a security update for all customers using our LifeStream Windows application. This upgrade must be installed within 60 days of deployment in order to prevent service disruptions.

You are receiving this notice because one or more computers at your organization has logged in with LifeStream software older than one year, which may indicate automatic software updates have been bypassed or disabled. Please view our FAQ on this upcoming software update to learn more. You may access our customer portal to download the latest LifeStream software installer, as required.

Microsoft .NET Framework v4.7.2 will be required to run the LifeStream application, and an installer will be bundled with our LifeStream software update in January. Due to this requirement, LifeStream software may only be run on the following Microsoft Windows Operating Systems:

  • Microsoft Windows 7 (Service Pack 1 Required)
  • Microsoft Windows 8.1 (Windows 8.1 Update Required)
  • Microsoft Windows 10

Customers running LifeStream v4.11 or older, will be asked to update their software in order to log in immediately after LifeStream v5.4 is released in Q1, 2019. All other customers must upgrade software within 60 days of the upcoming release, by logging in and accepting any automatic upgrades.

Life Care Solutions is providing this notice for IT contacts in your organization, to assist with checking overall system readiness. We encourage you to share this information with the appropriate contacts at your organization, and to consider making the transition to LifeStream’s Web interface for instant access to the latest features and much more.


July 15, 2018

Honeywell Customer Service encourages timely installation of a new Android Operating System update, deployed by Verizon Wireless. This update is available on compatible Genesis Touch monitors, with a serial number beginning with A3.

This system update has been verified by Honeywell, and provides various network connectivity enhancements. Acceptance of this over-the-air update helps prevent future cellular service disruptions while addressing an issue requiring a manual Global Network Settings reset on select monitors. Before updating, ensure your Genesis Touch is plugged in, and connected to a stable cellular or Wi-Fi connection.

Follow these instructions to check for an update. The monitor will restart and return to the Vitals Now / Home screen when the update completes. After the monitor restarts, repeat the instructions to check for another system upgrade. Remember to turn off the Do Not Disturb setting following a successful Android Operating System installation, as instructed.


July 2, 2018

Customers should be advised that plain-old-telephone services remain scheduled for permanent disconnection on July 2, 2018. By this date, all active monitors must be connected to a Cellular Bridge Modem in order to continue transmitting data to LifeStream.

If you are connecting a monitor to a wall jack or are in need of additional Cellular Bridge Modems, an express order form is available, enabling selection of:

Cellular Bridge Modem Rental
Cellular Bridge Modem Purchase

Cellular Bridge Modems connect to the modem port on a Honeywell telemonitor. Reference our information sheet for more detail on how to use and configure the modems.


November 15, 2017

  • End of Life Announcement: Card reader, card writer, and kiosk
  • End of Service and End of Support Announcement: ID card

Effective immediately, Honeywell Life Care Solutions will no longer sell or service card readers, card writers, ID cards or kiosks.  You may continue using them if you choose; however, if you experience technical issues repair and replacement will not be possible. If you are interested in purchasing a card writer or reader in the future, please contact the following vendors:

  • Card readers: Electrone Americas
  • Card writers: ITSCO

January 31, 2017

End of Service Life Notice: Genesis and Sentry (Non-RPA, RPA) Monitors; Martech and Fairbanks Scales

At Honeywell, we strive to provide up to date and efficient technical support for our customers. In doing so, sometimes it is necessary to discontinue support for legacy products in order to effectively support the latest technologies.

This bulletin is to advise that effective immediately, repair parts for the following devices are out of stock and no longer available.
Customers looking to repair these devices will need to upgrade to newer technology devices.

The following devices can no longer be serviced or repaired:

  • Sentry and Sentry RPA monitors
  • Fairbanks Scales
  • Genesis and Genesis RPA monitors
  • Martech (HomMed) Scales

Honeywell Life Care Solutions values you as an ongoing customer, and we look forward to continuing our relationship. Please contact your territory sales manager or clinical consultant who can assist you with additional information and options.

Documents:

The following samples are provided for informational purposes only. Content is not intended to be used as professional medical advice, nor does it attempt to define any intervention, health care policy or procedures.

C5000.02 – Telemonitoring Guidelines_Heart Failure Follow Up M1510

C5001.02 – Telemonitoring Guidelines_Setting Vital Sign Parameters

Documents:

The following samples are provided for informational purposes only. Content is not intended to be used as professional medical advice, nor does it attempt to define any intervention, health care policy or procedures.

C2210.11 – Honeywell Life Care Solutions Telehealth Program Implementation Guide

Documents:

The following samples are provided for informational purposes only. Content is not intended to be used as professional medical advice, nor does it attempt to define any intervention, health care policy or procedures.

C3001.03 Telemonitoring System Competency

C3002.04 LifeStream Application Competency

C3003.02 LifeStream Connect Competency

C3004.02 LifeStream View Competency

C3006.02 LifeStream Analytics Competency

C3007.03 Genesis Touch Competency

C3008.03 Genesis Touch Video Competency

You may be asked to enter your name and email address to access webinar archives and recordings.

Select Services

Select Services Overview Presentation

Genesis Touch

Genesis Touch Training Presentation

Genesis Touch Fuze Video Visit Training

Genesis Touch Installation Readiness and Pairing Peripherals

Genesis Touch Acquiring Vitals Signs Training

Genesis Touch v3.0 Webinar – What’s New (pdf)

Genesis Touch v3.2 Webinar – What’s New (pdf)

LifeStream

Introducing LifeStream Web v5.3 (8/22) See a live demo of what’s new and learn more.

LifeStream v4.11 Customer Webinar Presentation (for legacy software reference)

Ten Things to Maximize LifeStream Webinar Presentation

LifeStream Basic Training Presentation

LifeStream Intermediate Training Presentation

LifeStream Administrative Training Presentation

LifeStream Standard Reports Training Presentation

Optimizing LifeStream Manager

LifeStream Published Queries Training Presentation

LifeStream Published Queries Training Presentation ( New 2014 Queries)

LifeStream MobileHelp

LifeStream MobileHelp Customer Training Presentation

Webinar Recordings and Presentations

Select Services, LifeStream 4.12 & Genesis DM 4.15 Webinar Archive 

LifeStream Basic Training Webinar Archive

LifeStream Standard Reports Webinar Archive

LifeStream Published Queries Webinar Archive

Genesis Touch v2.1 Webinar (for legacy software reference)

Genesis Touch v3.0 Webinar (for legacy software reference)

Genesis Touch v3.2 Webinar Archive 

Telemonitoring Best Practices Webinar Archive

Genesis DM Installation Readiness Webinar Archive 

Genesis Touch Installation Readiness Webinar Archive Fall 2016

Home Health Value Based Purchasing Model Webinar Archive

Guest Webinars

Enhancing Your Telehealth Program with Video Webinar Archive Fall 2016 – Guest Webinar

Patient Engagement and Self-Management in a Rural Population March 2017 – Guest Webinar