Customer Service

The Honeywell Life Care Solutions team will be happy to assist you with any questions that you may have with respects to our products or services. Please call 1-888-353-5404 for assistance.

Technical Support

For product technical support and user assistance:

  • Please call (888) 353-5404 and Press “1” at the menu prompt to be routed to Technical Support.
  • Then select the product/product family that you are seeking assistance with to be routed to the appropriate Technical Support Specialist.

Best Practices for Quick Resolution of Problems:

  • Whenever possible, please call Technical Support at the time your problem occurs and with the equipment available to you so that troubleshooting can be done under the same conditions under which the problems have been observed.
    • Issues can often be resolved at that time without return of equipment to Honeywell Life Care Solutions.
    • Information gathered and documented by the Technical Support Specialist will be used as an aid to facilitate factory diagnosis and repair if the equipment does need to be returned for repair.

Order Services

Please call (888) 353-5440 and Press “2” at the menu prompt to be routed to Order Services for help with the following:

  • Accessory & Peripheral Orders Accessory Order Form
  • Exchanges & Returns (RMAs)
    • Please have the Serial Number of the product to be returned or exchanged available for reference (if applicable).
    • A Return Material Authorization (RMA) is required prior to return of any product.
    • Effective January, 2016, our production facility has moved from St Charles, IL. to Louisville, KY. Any return merchandise authorizations (RMAs) should now be sent to:

      HONEYWELL
      ATTN: Life Care Solutions Receiving
      10640 Freeport Drive
      Louisville, KY 40258

  • Repair and Refurbishment
    • Please have the serial numbers of products available when calling to schedule their return for repair or refurbishment.
    • A Return Material Authorization (RMA) is required prior to return of any product. This RMA is required to accurately track returns and repairs, and to insure that product is properly accounted for and returned to the correct location upon completion of repair or refurbishment.
    • Best Practices to Avoid Unnecessary Returns for Repair:
      • Call Technical Support for troubleshooting assistance and problem diagnosis at (888) 353-5404; then Press “1” for Technical Support at the menu prompt.
      • Whenever possible, please call Technical Support at the time your problem occurs and with the equipment available to you so that troubleshooting can be done under the same conditions which the problems have been observed.
      • Issues can often be resolved at that time without return of equipment to Honeywell Life Care Solutions.
      • Information gathered and documented by the Technical Support Specialist will be used as an aid to facilitate factory diagnosis and repair if the equipment does need to be returned for repair.
      • If equipment has been damaged and needs to be returned for repair, or if equipment is infested and needs to be returned for de-infestation, call (888) 353-5440 and Press “2” at the menu prompt for Order Services.
  • Status Updates
    • To Check Order Status
      • So that we may serve you better, please have your Purchase Order Number available for reference purposes; or provide the approximate date the order was placed and the name of the person who placed the order.
    • To Check Repair Status of Returned Equipment
      • Please have the RMA Number(s) or the Serial Number(s) of the equipment available for reference purposes to help us quickly locate the information that you are requesting.

Account Services

For Account Profile Updates, Billing Inquiries and Inventory Maintenance assistance, please call (888) 353-5404 and press “3” at the menu prompt to be routed to Account Services. We’ll be able to help you with the following:

  • Account Profile Updates
    • Account Name or Ownership Changes
    • Addition of New Branch Locations
    • Buying Group Membership Status Changes
    • Contact Information Updates
    • Changes to “Ship To” or “Bill To” Addresses
  • Billing Inquiries
  • Inventory Maintenance
    • Equipment Inventory List Inquiries
    • Equipment Loss
    • Equipment Relocation/Transfer
    • Equipment Retirement/Decommissioning
    • Subscription Maintenance

PRODUCT DOCUMENTATION